Terms, Refund & Returns Policy
By placing an order through semcofl.com you are agreeing to the terms below. We provide these policies to ensure that you are fully aware of our refund and return methods and procedures.
1. 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. We strongly recommend a shipping insurance with tracking on returns as we cannot refund damaged returns.
2. RETURN PROCESS
To start a return, you can contact us at [email protected]. The customer is responsible for bearing costs related to returning the items. Items sent back to us without first requesting a return will not be accepted.
Return are to be sent to:
6000 Park of Commerce Blvd, Suite C
Boca Raton, FL 33487
3. DAMAGED, WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and remedy the issue. For any replacement or refund we do require a picture of the open container and the picture of the damaged packaging.
To return your product, please email us at orders [@] semcofl.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at orders [@] semcofl.com.
5. RESTOCKING FEE
To complete your return, we require a receipt or proof of purchase. Any return will be charged with a 25% restocking fee and we do not refund the shipping from the order. Please contact customer support at [email protected] prior to returning the item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any order that is discounted, on sale, on special offer or bought with a discount cannot be refunded. We still allow for exchanges and stored credit on discounted, sale and special offer orders. Products with additional pigment or made upon special color request cannot be returned.
See our shipping policy page for details.
9. PRODUCT STORAGE
Products must be stored in a closed container and above freezing point. Mix product up well before use.
Email: orders [@] semcofl.com